THE INFLUENCE OF LEADERSHIP, WORK ENVIRONMENT ON EMPLOYEE LOYALTY IN NON MEDICAL STAFF IN THE INPATIENT INSTALLATION OF RSUP. Dr. HASAN SADIKIN BANDUNG

Abstract

The objective of this study was to analyze the influence of leadership and work environment on employee loyalty among non-medical staff at the Inpatient Installation of RSUP Dr. Hasan Sadikin (RSHS) Bandung. A quantitative research approach was applied, examining a population of 108 non-medical personnel. Using Slovin's formula, a sample size of 85 respondents was selected. Data collection was performed via structured questionnaires and evaluated through correlation coefficient analysis, coefficient of determination, and hypothesis testing (t-test and F-test). The findings indicated that leadership had a positive effect on employee loyalty, contributing 13.54% to the variation in loyalty. Similarly, the work environment had a positive influence on employee loyalty, contributing 16.64%. Simultaneous testing demonstrated that leadership and work environment together exerted a significant combined effect on employee loyalty (F-count 8.175 > F-table 3.11). The study concludes that both effective leadership and a supportive work environment play essential roles in fostering non-medical staff loyalty within hospital inpatient operations.