Determinants of Job Satisfaction Affecting Employee Performance (A Study on the Influence of Compensation and Motivation on Job Satisfaction and Its Implications on Employee Performance at PT. PLN (Persero) UP3 Customer Service Unit Cimahi City)
Keywords:
Compensation, Employee Performance, Job Satisfaction, Motivation, Path AnalysisAbstract
This study investigates the determinants of job satisfaction and their impact on employee performance, focusing specifically on the influence of compensation and motivation on job satisfaction and the subsequent implications on employee performance at PT. PLN (Persero) UP3 Customer Service Unit Cimahi City. A descriptive research design with a survey approach was employed, involving 53 employee respondents. Data was collected using structured questionnaires to gather factual information on the variables of compensation, motivation, job satisfaction, and performance. Descriptive statistics were used to summarize the data, while correlation and path analysis techniques were applied to examine the direct and indirect relationships among the variables. Path coefficients and determination values were calculated to interpret the strength and direction of these relationships. The findings indicate that average scores for job satisfaction and employee performance are categorized as very high, while compensation and motivation are categorized as good. Compensation showed a moderate positive correlation with motivation (r = 0.467, p < 0.01). Path analysis revealed that both compensation and motivation have significant direct positive effects on job satisfaction, which in turn has a strong direct positive impact on employee performance (R² = 0.714). The model suggests that compensation and motivation indirectly influence performance through job satisfaction, underscoring the vital role of job satisfaction as a mediating variable. This conceptual model provides a valuable framework for management to develop effective human resource policies to improve employee satisfaction and organizational productivity sustainably.Downloads
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Bernardin, H. J., & Russel, J. E. A. (1993). Human resource management: An experiential approach (2nd ed.). McGraw-Hill.
Dessler, G. (2020). Human Resource Management (16th ed.). Pearson Education.
Flippo, E. B. (1984). Personnel management (6th ed.). McGraw-Hill.
Gupta, C. B. (2014). Human Resource Management. Sultan Chand & Sons.
Herzberg, F. (1968). One More Time: How Do You Motivate Employees? Harvard Business Review, 46(1), 53-62.
Isthijanto. (2005). Manajemen sumber daya manusia. Penerbit Andi.
Luthans, F. (2013). Organizational Behavior: An Evidence-Based Approach (12th ed.). McGraw-Hill Education.
Mangkunegara, A. A. A. (2017). Manajemen Sumber Daya Manusia Perusahaan (Revised ed.). Remaja Rosdakarya.
Mangkunegara, A. P. (2005). Manajemen sumber daya manusia perusahaan. PT Remaja Rosdakarya.
Maslow, A. H. (1943). A Theory of Human Motivation. Psychological Review, 50(4), 370–396.
Mathis, R. L., & Jackson, J. H. (2000). Human resource management (10th ed.). South-Western College Publishing.
Milkovich, G. T., & Newman, J. M. (2002). Compensation (7th ed.). McGraw-Hill/Irwin.
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2003). Human resource management: Gaining a competitive advantage (4th ed.). McGraw-Hill.
Robbins, S. P., & Judge, T. A. (2019). Organizational Behavior (18th ed.). Pearson.
Singh, P., & Sharma, R. (2018). Impact of Compensation on Employee Motivation: A Study of Private Sector Companies. International Journal of Management Studies, 5(1), 45–53.
Spector, P. E. (2017). Job Satisfaction: Application, Assessment, Cause, and Consequences (2nd ed.). Sage Publications.
Werther, W. B., Jr., & Davis, K. (1996). Human resources and personnel management (5th ed.). McGraw-Hill.
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Published
2025-07-31
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How to Cite
Determinants of Job Satisfaction Affecting Employee Performance (A Study on the Influence of Compensation and Motivation on Job Satisfaction and Its Implications on Employee Performance at PT. PLN (Persero) UP3 Customer Service Unit Cimahi City). (2025). Proceeding of International Conference on Economics, Technology, Management, Accounting, Education, and Social Science (ICETEA), 1, 672-680. https://conference.unita.ac.id/index.php/icetea/article/view/410
