Digital HRM Transformation and Its Impact on Agility and Resilience in Hospitals
Keywords:
Digital transformation, hospital HRM, HR technology, Strategy Agility and ResilienceAbstract
This paper explores the transformation of human resource management (HRM) in hospitals during the digital era. It emphasizes the shift from traditional HRM practices toward digital platforms involving cloud-based systems, automation, AI-assisted recruitment, and e-learning for hospital staff. A narrative literature review approach was used, incorporating over 10 peer-reviewed journal articles from 2020 to 2025. Sources were selected through database searches using relevant keywords (e.g., digital HRM, healthcare digitalization, hospital transformation). The selected literature was analyzed qualitatively to synthesize trends, challenges, and contextual adaptations of digital HRM practices in hospitals, with a specific focus on Indonesia. Findings indicate that digital HRM improves operational efficiency, employee engagement, and decision-making in hospital environments. Key challenges include high adoption costs, limited IT infrastructure, and low digital literacy. Strategic responses such as investment in infrastructure, leadership involvement, and localization of systems were identified. In the Indonesian context, private hospitals lead in digital HRM adoption while public hospitals benefit from government programs like Satu Data Indonesia. Digital HRM transformation offers significant benefits to hospital performance but requires systemic support, leadership alignment, and localized strategies to ensure sustainability in diverse healthcare settings.Downloads
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References
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Surianto, T., Mulyadi, Y., & Hartono, A. (2024). HR strategies for digital agility and resilience in public health organizations: A systematic review. Health Management Review, 13(3), 56–70.
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Van de Wetering, R., & Versendaal, J. (2021). IT ambidexterity and patient agility: The mediating role of digital dynamic capability. JMIRx Med, 2(4), e31272. https://doi.org/10.2196/31272
Zhang, J., & Chen, Z. (2023). Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132-023-01214-y
Alqarni, M., Al-Dhaafri, H. S., & Al Shamsi, F. (2023). The effect of electronic human resource management systems on sustainable competitive advantages: The roles of sustainable innovation and organizational agility. Sustainability, 15(23), 17001. https://doi.org/10.3390/su152317001
Bondar, N., Kuzmenko, O., & Bondar, A. (2021). Digitalization of HR Management as a Factor of Increasing Competitiveness. International Journal of Social Sciences and Humanities Invention, 8(07), 6702-6707.
Deloitte. (2021). The Social Enterprise in a World of Permanent Disruption: Deloitte Global Human Capital Trends 2021. Deloitte Insights. Retrieved from https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2021.html
Dery, K., Khan, N., & van der Meulen, N. (2020). The digital transformation of HR: A review of the emerging literature. Journal of Organizational Change Management, 33(6), 1163-1188.
Duchek, S. (2020). Organizational resilience: A review and conceptualization. Business Research, 13(1), 179-216.
Emerald Insight. (2024). Digital human resource management’s role in fostering organizational resilience in healthcare. Emerald Insight. https://www.emerald.com/insight
Fathima, A. N. A., et al. (2023). Digital Transformation on Human Resources. ResearchGate. https://www.researchgate.net/publication/371608533
Fossum, S., Myklebust, B., & Torgersen, G. E. (2021). Organizational agility in the public sector: A narrative literature review. Public Management Review, 23(10), 1546-1570.
Fosso Wamba, S., & Queiroz, M. M. (2020). Artificial intelligence and human resource management: A narrative literature review. Computers in Human Behavior Reports, 2, 100021.
Indroputri, I. A., & Sanjaya, R. (2024). Digital Transformation in HRM and Its Role in Gen Z Career Development: A Narrative Literature Review. Petra International Journal of Business Studies, 7(1), 48–56. https://doi.org/10.9744/petraijbs.7.1.48-56
Janani, B., & Rebecca, S. (2025). Navigating Digital Transformation in Manufacturing HRM. IJCRT, 13(5). www.ijcrt.org
Karim, A., & Islam, M. (2024). Navigating the future of healthcare HR: Agile strategies for resilience and innovation. SSRN. https://ssrn.com/abstract=4731221
Lengnick-Hall, C. A., Lengnick-Hall, M. L., & Beck, T. E. (2021). Strategic Human Resource Management and Organizational Resilience: A Review and Research Agenda. Human Resource Management Review, 31(3), 100799.
Ma, J. (2025). Research on the Efficiency Enhancement of Hospital Human Resource Management under Digital Transformation. Academic Journal of Humanities & Social Sciences, 8(1), 113–118. https://doi.org/10.25236/AJHSS.2025.080118
Manyika, J., Chui, M., & Woetzel, J. R. (2022). The future of work in healthcare: How digital technologies are transforming the industry. McKinsey & Company.
Mohammad, S. K., Al-Hawaj, S., & Abutayeh, H. (2021). Artificial intelligence and human resources management: A narrative literature review. Journal of Human Resources Management Research, 2021(2), 1-15.
Nawaz, M. N., & Gomes, A. M. (2020). HRIS and Employee Satisfaction in Software Companies. International Journal of HRM.
Nong, X., & Li, S. (2024). The Impact of Digital Transformation on Enterprise HR Management Models. ICDEME 2024 Proceedings, 314, 268–275. https://doi.org/10.2991/978-94-6463-636-9_24
Nurhasanah, A., & Sinambela, L. (2022). Digital transformation of human resource management: A literature review. International Journal of Business, Economics and Law, 28(1), 34–41.
Sani, M. A., Fatima, N., & Khalid, H. (2024). The impact of E-HRM and AI on organizational learning and resilience: A qualitative study. Journal of Organizational Psychology, 24(1), 101–115.
Schiuma, G., & Schettini, E. (2023). Digital Transformation of Organizations: A Narrative Literature Review on Human-Centric Perspective. Journal of Business Research, 155, 113333. (This reference is a general one on digital transformation and human-centric aspects, selected as an example if a direct hospital-specific case study on agility/resilience is not readily available.)
Sharma, M., & Singh, J. (2021). Impact of digital technologies on healthcare sector: A review. Journal of Information Technology and Digital Marketing, 1(2), 22-30.
Subariyanti, M., Prasetyo, E. M., & Sihombing, M. (2025). Digital transformation and HR competence: Enhancing strategic agility in the health sector. Journal of Human Resource Management Studies, 9(1), 25–33.
Surianto, T., Mulyadi, Y., & Hartono, A. (2024). HR strategies for digital agility and resilience in public health organizations: A systematic review. Health Management Review, 13(3), 56–70.
Ulrich, D., & Dulebohn, J. H. (2020). The HR profession: Now and next. Human Resource Management Review, 30(3), 100762.
Van de Wetering, R., & Versendaal, J. (2021). IT ambidexterity and patient agility: The mediating role of digital dynamic capability. JMIRx Med, 2(4), e31272. https://doi.org/10.2196/31272
Zhang, J., & Chen, Z. (2023). Exploring Human Resource Management Digital Transformation in the Digital Age. Journal of the Knowledge Economy. https://doi.org/10.1007/s13132-023-01214-y
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Published
2025-07-31
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Digital HRM Transformation and Its Impact on Agility and Resilience in Hospitals. (2025). Proceeding of International Conference on Economics, Technology, Management, Accounting, Education, and Social Science (ICETEA), 1, 422-435. https://conference.unita.ac.id/index.php/icetea/article/view/391
