Implementation of Information Technology on Service Efficiency in Indonesian Hospital (Literature Review)
Keywords:
Implementation, efficiency, indonesian hospital information technology, service efficiencyAbstract
Hospitals as complex organizations must transform in carrying out business processes that are conventional to digital-based. Inefficiency of manual systems involves large resource allocation and long processes and is vulnerable to human error, thus hindering the speed of providing information and can affect the speed and quality of patient services (Sofianto, 2020). Organizations that fail to adapt and consistently improve quality will be left behind and lose relevance in the market (Goetsch & Davis, 2016). This study applies the Systematic Literature Review (SLR) method with reference sources from scientific journals through the Google Scholar database. Based on the results of the journal data collection, 12 full-text journals were obtained and worthy of further analysis Information technology plays an important role and is one of the factors in the success of public services (Setyawan, 2016). Information systems can help operational processes in hospitals become faster and more efficient, create an integrated workflow, and reduce cost. Information systems can support workflow. Clinical practice in various ways that will contribute to better patient care (Santosa, IV, et.al., 2024). Digitalization has been shown to increase the effectiveness of hospital services by shortening patient waiting times by 40%, increasing the accuracy of medical records by 25%, and accelerating administrative processes by 30% (Wahyu, 2025).Downloads
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References
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Porter, M. E. (2008). Competitive advantage: Creating and sustaining superior performance. Free Press.
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Fadilla, dr. N. (2021, March 19). Hospital Management Information Systems In Increasing Efficiency: Mini Literature Review. JATISI (Journal of Informatics Engineering and Information Systems), 8(1), 357-374. Retrieved from https://jurnal.mdp.ac.id/index.php/jatisi/article/view/555.
Setiawan, A., & Nursalam. (2020). The Effect of Information System Implementation on the Quality of Health Services in Hospitals. Indonesian Journal of Health Administration, 8(1), 44–53.
Nugroho YW, Pramudita FA. The Role of Electronic Medical Records in Improving Efficiency, Quality of Healthcare Services, and Patient Care Safety: A Systematic Literature Review Analysis. Indonesian Health Promotion Publication Media (MPPKI). 2024 Feb 7;7(2):343–50.
Nasution, G. S. (2024). Implementation of a Hospital Information System to Increase Efficiency, Accuracy and Patient Waiting Time. National Journal of Computing and Information Technology (JNKTI).
Andriani R, Siwi Margianti R, Septiana Wulandari D, Bangun Nusantara V, Soeharso Surakarta R, et al. Implementation of Hospital Management Information System for Digitalization of Health Services. Journal of Health Information Management and Administration (JMIAK). 2022;5(2).
Hasibuan, A. N. R., Harahap, J. W., Agustina, D., Nurmairani, A., & Khairiah, M. (2024). Strategy Analysis in Optimizing Health Services through the Implementation of Hospital Management Information Systems (SIMRS): Systematic Literature Review. Collaborative Journal of Science, 7(5), 1813–1821.
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Rusdi, A. J., Kurniawan, F., & Rifqi, A. M. (2024). Improving the quality and efficiency of health services through the implementation of Electronic Medical Records at Hasta Husada Hospital. ASSYIFA: Journal of Health Sciences, 2(3), 517–523. https://doi.org/10.62085/ajk.v2i3.119 assyifa.forindpress.com+1ejurnalqarnain.stisnq.ac.id+1
Satrio Nurwito, B. (2023). Benefits and effectiveness of implementing information systems in private and government hospitals. Indonesian Journal of Health Information Management, 12(2). https://doi.org/10.33560/jmiki.v12i2.664 JMIKI
Putri, D. N., Purba, S. H., Layana, K., & Lubis, K. (2023). Challenges and solutions in implementing SIMRS in government hospitals in Indonesia. Journal of General Health and Pharmaceutical Research (JRIKUF), 3(1). https://doi.org/10.57213/jrikuf.v3i1.480
Mohamed, 'Perceived Benefits of Implementing and Using Hospital Information Systems and Electronic Medical Records', Stud. Health Technol. Inform., pp. 165–168, 2017, doi: https://10.3233/978-1-61499-781-8-165.
H. Ahmadi, M. Nilashi, L. Shahmoradi, and O. Ibrahim, ‘Hospital Information System adoption: Expert perspectives on An Adoption Framework for Malaysian Public Hospitals’,Comput. Hum. Behav., Vol. 67, pp. 161–189, Feb. 2017, doi: https://doi.org/10.1016/j.chb.2016.10.023
M. Elhoseny, A. Abdelaziz, A. S. Salama, A. M. Riad, K. Muhammad, and A. K.Sangaiah, ‘A Hybrid Model of Internet of Things and Cloud Computing to Manage Big Data In Health Services Applications’, Future Gener. Comput. Syst., Vol. 86, pp. 1383–1394, Sep. 2018, doi: https://doi.org/10.1016/j.future.2018.03.005
G. V. R. K. Acharyulu, ‘Assessment of Hospital Information System Quality in Multi Specialty Hospitals’, Int. J. Innov. Manag. Technol., 2012, doi: https://doi.org/10.7763/IJIMT.2012.V3.252
Saputra, W. (2025). The Impact of Hospital Management Digitalization on Service Efficiency: Literature Review. Journal of Public Health Sciences, 14(03), 245-253. https://doi.org/10.33221/jikm.v14i03.3834
Tri Wulandari, T. W., & Dewi, W. P. (2025). The effectiveness of the online registration system on the waiting time for outpatient services of Al Ittihad Hospital in Blitar Regency. Journal of Hospital Management and Services, 7(1), 6–9. https://doi.org/10.30994/jhms.v7i1.108
Aprilianti, S., & Gunawan, E. (2024). A Review of the Implementation of an Online Registration System to Support Waiting Time Efficiency at RSUD Bandung Kiwari. International Journal of Applied and Scientific Research, 2(5), 517–524. https://doi.org/10.59890/ijasr.v2i5.1927.
Nur Azizah, F., & Susi Susanti, A. (2024). The Influence of Implementing an Online Registration System Through the Application On Reducing Queues at The Bandung Muhammadiyah Hospital. Asian Journal of Environmental Research, 1(2), 66–72. https://doi.org/10.69930/ajer.v1i2.55
Lisa Maharani, & Aisah, S. (2024). The Role of Management Information Systems in Improving Hospital Efficiency. Journal of Information Systems, Accounting and Management, 4 (2), 274-283.
https://doi.org/10.54951/sintama.v4i2.643
Pane, M. S., Fanisya, N., Rizkina, S. R., Nasution, Y. P., & Agustina, D. (2023). Hospital Management Information System (SIMRS) to Improve the Quality of Health Services in Indonesia. Detector: Journal of Health Science Research Innovation, 1(3), 01-14. https://doi.org/10.55606/detector.v1i3.1980
The 1945 Constitution of the Republic of Indonesia.
Law no. 44 of 2009 concerning hospitals.
Law No.11 of 2020 concerning Job Creation (Omnimbus Law).
Law Number 17 of 2023 concerning Health.
Indonesian Minister of Health Regulation No. 82 of 2013 concerning the Hospital Information System (HIS).
Ministry of Health of the Republic of Indonesia. (2021). National Hospital Information System (HIS) Guidelines.
Ministry of Health of the Republic of Indonesia.
Minister of Health Decree Number 129/Menkes/SK/II/2008 regulates the Standards Minimum Hospital Services.
BPJS Kesehatan. (2021). Technical guidelines for submitting health insurance claims.
National Health Insurance (JKN). Jakarta: BPJS Health.
World Health Organization. (2012). Health information systems: Toolkit on monitoring health systems strengthening. WHO Press.
World Health Organization. (2020). Quality of care: A process for making strategic choices in health systems. Geneva: WHO Press
Porter, M. E. (2008). Competitive advantage: Creating and sustaining superior performance. Free Press.
Hammer, M., & Champy, J. (2009). Reengineering the corporation: A manifesto for business revolution (Revised ed.). HarperBusiness.
R. Haux, Ed., Strategic Information Management in Hospitals: An Introduction to Hospital Information Systems, 1st Edition. Softcover version of original hardcover edition 2004. New York, NY: Springer New York, 2010.
Imai, M. (2012). Kaizen: The key to Japan’s competitive success. McGraw-Hill Education.
Oakland, J. S. (2014). Total quality management and operational excellence: Text with cases (4th ed.). Routledge.
Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality (8th ed.). Pearson Education.
Oetomo, Budi Sutedjo Dharma, 2002, ”Perencanaan dan Pembangunan Sistem Informasi”, Penerbit Andi.
Fadilla, dr. N. (2021, March 19). Hospital Management Information Systems In Increasing Efficiency: Mini Literature Review. JATISI (Journal of Informatics Engineering and Information Systems), 8(1), 357-374. Retrieved from https://jurnal.mdp.ac.id/index.php/jatisi/article/view/555.
Setiawan, A., & Nursalam. (2020). The Effect of Information System Implementation on the Quality of Health Services in Hospitals. Indonesian Journal of Health Administration, 8(1), 44–53.
Nugroho YW, Pramudita FA. The Role of Electronic Medical Records in Improving Efficiency, Quality of Healthcare Services, and Patient Care Safety: A Systematic Literature Review Analysis. Indonesian Health Promotion Publication Media (MPPKI). 2024 Feb 7;7(2):343–50.
Nasution, G. S. (2024). Implementation of a Hospital Information System to Increase Efficiency, Accuracy and Patient Waiting Time. National Journal of Computing and Information Technology (JNKTI).
Andriani R, Siwi Margianti R, Septiana Wulandari D, Bangun Nusantara V, Soeharso Surakarta R, et al. Implementation of Hospital Management Information System for Digitalization of Health Services. Journal of Health Information Management and Administration (JMIAK). 2022;5(2).
Hasibuan, A. N. R., Harahap, J. W., Agustina, D., Nurmairani, A., & Khairiah, M. (2024). Strategy Analysis in Optimizing Health Services through the Implementation of Hospital Management Information Systems (SIMRS): Systematic Literature Review. Collaborative Journal of Science, 7(5), 1813–1821.
Santosa, I. V., Subekti, M. N., Jagaddhito, G. S., & Susanti, A. D. (2023). Analysis of the implementation of the Hospital Management Information System (SIMRS) in improving efficient hospital management at the Surakarta Regional General Hospital. Sejahtera: Journal of Inspiration to Serve the Nation, 3(1), 189–197. https://doi.org/10.58192/sejahtera.v3i1.1716 journal.unimar-amni.ac.id
Azizah, R. (2023). Implementation of the Hospital Information System (HIS) to improve the efficiency of health services in Indonesia:: Literature study. Journal Health Tambusai, 6(2). https://doi.org/10.31004/jkt.v6i2.44329 Journal Universitas Pahlawan
Rusdi, A. J., Kurniawan, F., & Rifqi, A. M. (2024). Improving the quality and efficiency of health services through the implementation of Electronic Medical Records at Hasta Husada Hospital. ASSYIFA: Journal of Health Sciences, 2(3), 517–523. https://doi.org/10.62085/ajk.v2i3.119 assyifa.forindpress.com+1ejurnalqarnain.stisnq.ac.id+1
Satrio Nurwito, B. (2023). Benefits and effectiveness of implementing information systems in private and government hospitals. Indonesian Journal of Health Information Management, 12(2). https://doi.org/10.33560/jmiki.v12i2.664 JMIKI
Putri, D. N., Purba, S. H., Layana, K., & Lubis, K. (2023). Challenges and solutions in implementing SIMRS in government hospitals in Indonesia. Journal of General Health and Pharmaceutical Research (JRIKUF), 3(1). https://doi.org/10.57213/jrikuf.v3i1.480
Mohamed, 'Perceived Benefits of Implementing and Using Hospital Information Systems and Electronic Medical Records', Stud. Health Technol. Inform., pp. 165–168, 2017, doi: https://10.3233/978-1-61499-781-8-165.
H. Ahmadi, M. Nilashi, L. Shahmoradi, and O. Ibrahim, ‘Hospital Information System adoption: Expert perspectives on An Adoption Framework for Malaysian Public Hospitals’,Comput. Hum. Behav., Vol. 67, pp. 161–189, Feb. 2017, doi: https://doi.org/10.1016/j.chb.2016.10.023
M. Elhoseny, A. Abdelaziz, A. S. Salama, A. M. Riad, K. Muhammad, and A. K.Sangaiah, ‘A Hybrid Model of Internet of Things and Cloud Computing to Manage Big Data In Health Services Applications’, Future Gener. Comput. Syst., Vol. 86, pp. 1383–1394, Sep. 2018, doi: https://doi.org/10.1016/j.future.2018.03.005
G. V. R. K. Acharyulu, ‘Assessment of Hospital Information System Quality in Multi Specialty Hospitals’, Int. J. Innov. Manag. Technol., 2012, doi: https://doi.org/10.7763/IJIMT.2012.V3.252
Saputra, W. (2025). The Impact of Hospital Management Digitalization on Service Efficiency: Literature Review. Journal of Public Health Sciences, 14(03), 245-253. https://doi.org/10.33221/jikm.v14i03.3834
Tri Wulandari, T. W., & Dewi, W. P. (2025). The effectiveness of the online registration system on the waiting time for outpatient services of Al Ittihad Hospital in Blitar Regency. Journal of Hospital Management and Services, 7(1), 6–9. https://doi.org/10.30994/jhms.v7i1.108
Aprilianti, S., & Gunawan, E. (2024). A Review of the Implementation of an Online Registration System to Support Waiting Time Efficiency at RSUD Bandung Kiwari. International Journal of Applied and Scientific Research, 2(5), 517–524. https://doi.org/10.59890/ijasr.v2i5.1927.
Nur Azizah, F., & Susi Susanti, A. (2024). The Influence of Implementing an Online Registration System Through the Application On Reducing Queues at The Bandung Muhammadiyah Hospital. Asian Journal of Environmental Research, 1(2), 66–72. https://doi.org/10.69930/ajer.v1i2.55
Lisa Maharani, & Aisah, S. (2024). The Role of Management Information Systems in Improving Hospital Efficiency. Journal of Information Systems, Accounting and Management, 4 (2), 274-283.
https://doi.org/10.54951/sintama.v4i2.643
Pane, M. S., Fanisya, N., Rizkina, S. R., Nasution, Y. P., & Agustina, D. (2023). Hospital Management Information System (SIMRS) to Improve the Quality of Health Services in Indonesia. Detector: Journal of Health Science Research Innovation, 1(3), 01-14. https://doi.org/10.55606/detector.v1i3.1980
The 1945 Constitution of the Republic of Indonesia.
Law no. 44 of 2009 concerning hospitals.
Law No.11 of 2020 concerning Job Creation (Omnimbus Law).
Law Number 17 of 2023 concerning Health.
Indonesian Minister of Health Regulation No. 82 of 2013 concerning the Hospital Information System (HIS).
Ministry of Health of the Republic of Indonesia. (2021). National Hospital Information System (HIS) Guidelines.
Ministry of Health of the Republic of Indonesia.
Minister of Health Decree Number 129/Menkes/SK/II/2008 regulates the Standards Minimum Hospital Services.
BPJS Kesehatan. (2021). Technical guidelines for submitting health insurance claims.
National Health Insurance (JKN). Jakarta: BPJS Health.
World Health Organization. (2012). Health information systems: Toolkit on monitoring health systems strengthening. WHO Press.
World Health Organization. (2020). Quality of care: A process for making strategic choices in health systems. Geneva: WHO Press
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Published
2025-07-31
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Articles
How to Cite
Implementation of Information Technology on Service Efficiency in Indonesian Hospital (Literature Review). (2025). Proceeding of International Conference on Economics, Technology, Management, Accounting, Education, and Social Science (ICETEA), 1, 479-494. https://conference.unita.ac.id/index.php/icetea/article/view/395
