Digital Transformation in Hospital Human Resources Management: Opportunities and Challenges
Keywords:
Challenges and Opportunities, Digital Transformation, Hospital Human ResourcesAbstract
This literature review is expected to provide a more comprehensive understanding of the influence of digital transformation in hospital HRM, by highlighting the dimensions of opportunities, challenges, and future policy implications. This study will use a literature review approach to investigate the challenges and opportunities associated with digital transformation in human resource management (HRM). A literature review is a suitable approach to gain in-depth insight into a complex topic such as this by analyzing and synthesizing findings from various reliable sources. Data was analyzed using a thematic analysis approach to identify the main themes of each relevant article. Digital transformation in hospital human resource management brings both challenges and opportunities. Some of the main challenges include gaps in technology skills, difficulty in combining different systems, keeping data private and secure, and people resisting change. These issues need to be handled with the right approaches. At the same time, there are opportunities to make operations more efficient, use data to make better decisions, help employees develop new skills, and boost their engagement. This literature review offers useful information that can help hospital to create better digital transformation plans for their HR departments. This review implies that hospital should take a comprehensive approach by providing training, careful planning for system integration, strong data security rules, and good communication strategies to help people accept changes. By doing this, hospital organizations can better use digital tools to gain an edge over competitors and enhance their human resource management effectiveness.Downloads
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and Technology Research. The International Journal of Human Resource Management, 27(21), 2652–2671.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Bondarouk, T., & Brewster, C. (2016). Conceptualising the Future of HRM
Chuang, R., & Graham, J. (2018). Overcoming digital transformation challenges in healthcare. Healthcare Management Forum.
Dessler, G. (2020). Human Resource Management (15th ed.). Pearson Education.
Dessler, G. (2021). A Framework for Strategic Management: Integrating Theory, Practice, and Cases (9th ed.). Routledge.
Digital Business Strategy: Toward a Next Generation of Insights. MIS Quarterly.
Ernest Kumi , et al.(2025). The impact of digital transformation on organisational dynamics, HR practices, and wellbeing in Ghana’s healthcare sector: a social exchange perspective. Future Business Journal (2025) 11:64 https://doi.org/10.1186/s43093-025-00449-2
Fathima A., Selvi Karthigai., (2022). Digital Transformation On Human Hadiono, K ., Murti, H., Nur Santi R., (2021). Transformasi Digital di Masa
Pandemi Covid-19.
Hariri A., Wahyuni W., Rochmat A.,(2025). Hospital Human Resources Readiness in Facing Digital Transformation of Health Services. Ners Journal Volume 9 Number 3 Year 2025 Pages 3837 - 3845
Human Resources Management. Management Studies and Business Journal (PRODUCTIVITY) Vol 1(1) 2024 : 89-98
Kementerian Kesehatan RI. (2022). Strategi Nasional Transformasi Digital Kesehatan 2021–2024.
Ma Jianjun., (2025). Research on the Efficiency Enhancement of Hospital Human Resource Management under Digital Transformation Academic Journal of Humanities & Social Sciences ISSN 2616-5783 Vol.8, Issue 1: 113-118, DOI: 10.25236/AJHSS.2025.080118
Management Practices. JENIUS p-ISSN: 2581-2769 ; e-ISSN: 2598-9502 Scientific Journal, Human Resource Management DOI: http://dx.doi.org/ 10.32493/JJDP.v8i1.42888.
Mathis, R. L., & Jackson, J. H. (2011). Human Resource Management (13th ed.).
Cengage Learning.
Morakanyane, R., Grace, A., & O’reilly, P. (2017). Conceptualizing Digital Transformation in Business Organizations : A Systematic Review of Literature.
Resources . UGC Care Group I Journal Vol-082 01 January-June 2022. SRM Institute of Science and Technology, Ramapuram, Chennai
Rieki Indra B., (2023). Digital Transformation in Human Resource Management: A Systematic Literature Review E- ISSN: 2988-0084, P-ISSN: 2988-1595 DOI: https://doi.org/10.38035/sijet.v1i2 Received: October 29th, 2023, Revised: November 11st, 2023, Published: November 16th, 2023.
Seipalla F, et al. (2024) The Impact of Digitalization on Human Resource Silalahi, C. U. (2020).Manajemen Sdm di Masa Pandemi Covid-19 Di Industri
Kesehatan (Rumah Sakit)’, Universitas Pelita Bangsa, Pp. 1–9
Silalahi, U. (2019). Manajemen Sumber Daya Manusia di Sektor Publik. Jakarta: Ghalia Indonesia.
Strengthening the Health System Through Digital Transformation. WHO Regional Office.
Sunari A., Mulyanti D., Manajemen Sumber Daya Manusia Dalam Lingkungan Bisnis Rumah Sakit (Systematic Literature Riview). Jurnal Riset dan Inovasi ManajemenVol.1, No.2Mei 2023e-ISSN : 2986-3309, p-ISSN : 2986-4046, Hal 42-48.
Susanti, D., Kurniawati, F., & Haryanto, H. (2020). Tantangan Transformasi Digital dalam Organisasi Pelayanan Publik. Jurnal Ilmu Administrasi dan Kebijakan Publik, 11(1), 45–56.
Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, 60(April). https://doi.org/10.1016/j.ijinfomgt.2021.102356.
Tursunbayeva, A. (2019). Human resource technology disruptions and their implications for human resources management in healthcare organizations. BMC Health Services Research (2019) 19:268 https://doi.org/10.1186/s12913-019-4068-3.
Ulrich, D. (2017). HR from the Outside In: Six Competencies for the Future of Human Resources. McGraw-Hill.
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., & Dong, J. Q. (2021). Digital Transformation: A Multidisciplinary Reflection and Research Agenda. Journal of Business Research.
Vial, G. (2019). Understanding Digital Transformation: A Review and a Research Agenda. The Journal of Strategic Information Systems, 28, 118- 144.
Westerman, G., Bonnet, D., & McAfee, A. (2011). The Digital Advantage: How digital leaders outperform their peers in every industry. MIT Sloan Management Review.
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading Digital: Turning Technology into Business Transformation. Harvard Business Press.
World Health Organization. (2021). Digital Health Strategy 2020–2025: Value (July 30, 2020). Revista CEA, Vol. 6, No. 12, 2020, Available at SSRN: https://ssrn.com/abstract=3701906
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Published
2025-08-01
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Digital Transformation in Hospital Human Resources Management: Opportunities and Challenges. (2025). Proceeding of International Conference on Economics, Technology, Management, Accounting, Education, and Social Science (ICETEA), 1, 1059-1072. https://conference.unita.ac.id/index.php/icetea/article/view/445
