Internal Communication in The Era of Hybrid Work: The Role of Work Engagement and Work Meaningfulness on Employee Performance in Regional Heads’ Protocols Across West Java
Keywords:
Internal Communication, Hybrid Work, Work Engagement, Work Meaningfulness, PerformanceAbstract
This study examines the role of internal communication in the hybrid work era and its impact on employee performance, with work engagement as an independent variable and meaningful work as a moderating variable, focusing on regional heads’ protocol across West Java. Hybrid work implementation has posed challenges, including communication barriers and declining performance levels. Using an associative quantitative research design, data were collected from 80 respondents out of a population of 387 protocol staff through questionnaires. The analysis employed Multiple Linear Regression and Moderated Regression Analysis (MRA) using SPSS. The findings revealed that internal communication significantly influences employee performance (p = 0.001), while work engagement showed no significant effect (p = 0.920). Simultaneously, internal communication and work engagement significantly affect performance. Furthermore, meaningful work strengthens the relationship between internal communication and performance but weakens the link between work engagement and performance. In conclusion, effective internal communication plays a critical role in enhancing performance, and meaningful work amplifies this effect. It is recommended that institutions provide training to improve internal communication and cultivate a supportive work environment that promotes engagement and meaningfulness at work, ultimately improving employee performance in hybrid work settingsDownloads
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References
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Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian (Edisi 2). Salemba Empat.
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Shakti, D., Ray, D., & Gupta, D. (2021). Factors affecting Work from Office and Work from Anywhere for Employees: A Study. International Journal of Scientific and Research Publications (IJSRP), 11(10), 251–256. https://doi.org/10.29322/ijsrp.11.10.2021.p11827
Sholihah, F. W., Kristiyana, N., & Wahyuningsih, D. W. (2022). Pengaruh Wfh, Komunikasi Kerja Dan Budaya Organisasi Terhadap Prestasi Kerja Pns. Bussman Journal : Indonesian Journal of Business and Management, 2(3), 470–486. https://doi.org/10.53363/buss.v2i3.73
Singh, S. P., & Karki, J. (2015). The Impact of Job Engagement and Organizational Commitment on Organisational Performance. THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 3(4), 279–285.
Soetrisno, L. C. P., & Sutanto, E. M. (2017). Organisasional Terhadap Kinerja Karyawan PT Sukses Mekar Abadi. Agora, 5(3), 1–10.
Suprapto, T. (2011). Pengantar Teori dan Manajemen Komunikasi. Media Presindo.
Syarifah, I. (2021). EFFECT TRANSGLOBAL LEADERSHIP AND WORK ENGAGEMENT TOWARD EMPLOYEE PERFORMANCE. Epicheirisi: Jurnal Manajemen, Administrasi, Pemasaran Dan Kesekretariatan, 5(2), 18–24.
Tampubolon, R. (2023). Analisa Lingkungan Kerja Hibrida Terhadap Kinerja Karyawan Pada Bumn Sektor Keuangan. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), 9(2), 107–116. https://doi.org/10.34203/jimfe.v9i2.7484
Arraniri, I., Firmansyah, H., Wiliana, E., Setyaningsih, D., Susiati, A., Megaster, T., Rachmawati, E., Wardhana, A., Yuliatmo, W., Purwaningsih, N., Mawardiningsih, W., Trisavinaningdiah, A., & Arif, M. (2021). Manajemen Sumber Daya Manusia. Insania.
Erwin, R., Angelia, R. R. O., & Desmon, A. (2024). TRANSFORMASI MANAJAMEN ASN PASCA DITETAPKAN UNDANG-UNDANG NOMOR 20 TAHUN 2023 TENTANG APARATUR SIPIL NEGARA. Ensiklopedia of Journal, 6(2), 76–82.
Grama, B., & Ramona, T. (2019). What Makes Work Meaningful. Studies in Business and Economics, 12(2). https://doi.org/DOI:10.1515/sbe-2017-0020
Habeahan, L. (2023). Pengaruh Motivasi Kerja, Disiplin Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan. In Jurnal Manajemen Bisnis Dan Kewirausahaan, 7(2), 410–420. https://doi.org///doi.org/10.24912/jmbk.v7i2.23365
Hadi, I. F., & Mustika, P. (2023). PENGARUH DISIPLIN KERJA, MOTIVASI KERJA, BUDAYA KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN DI BANK. Nusantara Hasana Journal, 2(10), 88–95. https://doi.org/doi.org/10.59003/nhj.v2i10.798
Hasyimi, H., Mariatin, M., & Pasaribu, S. (2020). Pengaruh Komunikasi Interpersonal Dan Motivasi Kerja terhadap Kinerja Personil Satuan Reserse Kriminal Di Kepolisian Resort Kota Besar Medan. Tabularasa: Jurnal Ilmiah Magister Psikologi, 2(1), 8–17. https://doi.org/10.31289/tabularasa.v2i1.282
Iqbal, K. M. J., Khalid, F., & Barykin, S. Y. (2021). Hybrid workplace: The future of work. Handbook of Research on Future Opportunities for Technology Management Education, September, 28–48. https://doi.org/10.4018/978-1-7998-8327-2.ch003
Karatepe, O. M. (2013). High-performance work practices and hotel employee performance: The mediation of Work Engagement . International Journal of Hospitality Management, 132–140. https://doi.org/doi.org/10.1016/j.ijhm.2012.05.003
Kustya, N. D., & Nugraheni, R. (2020). Analisis Pengaruh Work Engagement dan Kepemimpinan Terhadap Kinerja Karyawan Melalui Komitmen Organisional Sebagai Variabel Intervening (Studi Pada Kantor Pusat PDAM Tirta Moedal Kota Semarang). Diponegoro Journal of Management, 9(2), 1–13. http://ejournal-s1.undip.ac.id/index.php/dbr
Mulyati, R. (2020). Kebermaknaan Kerja dan Keterikatan Kerja: Sebuah Tinjauan Metaanalisis. Psikologika:Jurnal Pemikiran Dan Penelitian Psikologi, 25(1), 1–12. https://doi.org/https://doi.org/10.20885/psikologika.vol25.iss1.art3
Nawrin, R. (2018). Mediating role of meaningful work between resources and Work Engagement in bangladesh’s private banks. Management and Marketing, 13(1), 777–795. https://doi.org/10.2478/mmcks-2018-0005
Novalia, D., & Aliya, S. (2022). Pengaruh Lingkungan Kerja dan Disiplin Kerja terhadap Kinerja Pegawai ASN dan Non-ASN Pada Era New Normal di Kantor Kecamatan Tanah Abang Kabupaten Penukal abab Lematang Ilir (PALI). J-MAS (Jurnal Manajemen Dan Sains), 7(2), 1177. https://doi.org/10.33087/jmas.v7i2.613
Oktaviani, T., & Saputra, S. (2022). OPINI PESERTA MAGANG TERHADAP KENDALA INTERNAL DISKOMINFO BANGKA BARAT DALAM MENYAMPAIKAN INFORMASI MELALUI BERITA. Jurnal Studi Ilmu Komunikasi, 1(2). https://doi.org/http://jurnal.radenfatah.ac.id/index.php/jsikom
Pertiwi, N. I., Harding, D., & Yanuarti, N. (2021). Pengaruh Quality of Work Life Terhadap Work Engagement Pada Pegawai Negeri Sipil (Pns) Yang Belum Menikah. Psikovidya, 25(1), 52–62. https://doi.org/10.37303/psikovidya.v25i1.174
Rahmi, T., Fitriana, E., Harding, D., & Agustiani, H. (2021). Stress and Work Engagement : Meaningful Work as Mediator. Proceedings of the 2nd Progress in Social Science, Humanities and Education Research Symposium (PSSHERS 2020), 563(January). https://doi.org/10.2991/assehr.k.210618.069
Reza, A. T., Hamzah, W., & Abbas, H. H. (2024). Pengaruh Work Engagement dan Effort-Reward Imbalance (ERI) Terhadap Kepuasan Kerja dengan Kinerja SDM Sebagai Variabel Intervening di Instalasi Rawat Inap Rumah Sakit Hapsah Kabupaten Bone. Journal of Aafiyah Health Research (JAHR) 2024, 5(1), 217–227. https://doi.org/10.52103/jahr.v5i1.1705http://pascaumi.ac.id/index.php/jahr/index
Rilis Humas Jabar. (2023). Penerapan Mekanisme Kerja Dinamis Pelayanan Publik Tetap Maksimal. Https://Jabarprov.Go.Id.
Riyanto, D., & Helmy, I. (2020). Pengaruh Person Job Fit dan Komunikasi internal Terhadap Organizational Citizenship Behavior dengan Work Engagement sebagai Variabel Intervening. Jurnal Ilmiah Mahasiswa Manajemen Bisnis Dan Akuntansi (JIMMBA), 2(3), 426–433.
Rusadi, U. (2018). Kajian Media: Isu Ideologis dalam perspektif, teori dan metode. RajaGrafindo Persada.
Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian (Edisi 2). Salemba Empat.
Sekhar, C., Patwardhan, M., & Vyas, V. (2017). Linking Work Engagement to Kinerja Through Flexible Human Resource Management. Sage Journals, 20(1).
Shakti, D., Ray, D., & Gupta, D. (2021). Factors affecting Work from Office and Work from Anywhere for Employees: A Study. International Journal of Scientific and Research Publications (IJSRP), 11(10), 251–256. https://doi.org/10.29322/ijsrp.11.10.2021.p11827
Sholihah, F. W., Kristiyana, N., & Wahyuningsih, D. W. (2022). Pengaruh Wfh, Komunikasi Kerja Dan Budaya Organisasi Terhadap Prestasi Kerja Pns. Bussman Journal : Indonesian Journal of Business and Management, 2(3), 470–486. https://doi.org/10.53363/buss.v2i3.73
Singh, S. P., & Karki, J. (2015). The Impact of Job Engagement and Organizational Commitment on Organisational Performance. THE INTERNATIONAL JOURNAL OF BUSINESS & MANAGEMENT, 3(4), 279–285.
Soetrisno, L. C. P., & Sutanto, E. M. (2017). Organisasional Terhadap Kinerja Karyawan PT Sukses Mekar Abadi. Agora, 5(3), 1–10.
Suprapto, T. (2011). Pengantar Teori dan Manajemen Komunikasi. Media Presindo.
Syarifah, I. (2021). EFFECT TRANSGLOBAL LEADERSHIP AND WORK ENGAGEMENT TOWARD EMPLOYEE PERFORMANCE. Epicheirisi: Jurnal Manajemen, Administrasi, Pemasaran Dan Kesekretariatan, 5(2), 18–24.
Tampubolon, R. (2023). Analisa Lingkungan Kerja Hibrida Terhadap Kinerja Karyawan Pada Bumn Sektor Keuangan. JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi), 9(2), 107–116. https://doi.org/10.34203/jimfe.v9i2.7484
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2025-08-04
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Internal Communication in The Era of Hybrid Work: The Role of Work Engagement and Work Meaningfulness on Employee Performance in Regional Heads’ Protocols Across West Java. (2025). Proceeding of International Conference on Economics, Technology, Management, Accounting, Education, and Social Science (ICETEA), 1, 1174-1189. https://conference.unita.ac.id/index.php/icetea/article/view/458
