ONLINE DISPUTE RESOLUTION (ODR) AS AN ALTERNATIVE FOR DISPUTE RESOLUTION IN INDONESIA
Keywords:
Online Dispute Resolution (ODR), Law, Alternative Dispute ResolutionAbstract
Online Dispute Resolution (ODR) is a forum for resolving technology-based disputes to make it easier to resolve disputes between parties, whether through negotiation, mediation, arbitration or a combination of these three channels. In this article we usenormative juridical and qualitative approaches, where this article discusses regulations that implement or regulate Online Dispute Resolution (ODR) in Indonesia, opportunities and challenges and recommends immediately making and ratifying regulations for Online Dispute Resolution (ODR). In Indonesia Online Dispute Resolution (ODR) is still in the beginner development stage, for example it is still in the process of processing complaints from consumers online. However, there are no regulations or laws that regulate Online Dispute Resolution (ODR) in detail and clearly. Therefore, this article aims to encourage the government and authorities to create and promulgate Online Dispute Resolution (ODR) in Indonesia.
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References
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