LEGAL PROTECTION FOR CONSUMERS WHO EXPERIENCE DELAYS IN THE DELIVERY OF GOODS

Abstract

The rapid development of technology through digital trading platforms has made many people increasingly favor shopping through online stores. The phenomenon of online shopping makes new problems in the entrepreneurial environment, the delay in delivery of goods is one of the things that is most often highlighted by consumers. Many consumers feel disadvantaged due to the late delivery of these goods. What causes the delay of goods ordered through the digital trading platform? And is there a legal basis that can regulate the protection of consumers whose goods experience delays in the delivery of these goods? There are many factors that become the main influence of the delay of the goods, namely from the consumer factor itself, from the producer factor, the delivery service and also from other unexpected factors. So because of the factors above, there must be rules that accommodate it so that consumer protection can be enforced and without harming producers or delivery services. The Consumer Protection Law is a forum for all these problems, in this law it is explained that consumer protection must be enforced to ensure legal certainty which aims to provide protection to consumers. This research uses normative research methods that use data collection techniques with library methods, namely data collection obtained from laws, law books, and websites related to this research.