ANALYSIS OF E-GOVERNMENT FACILITIES IN DELIVERING PUBLIC SERVICES IN TAPIN REGENCY
Keywords:
E-Goverment, public policy, innovation, public servicesAbstract
E-Government in Tapin Regency serves to deliver public services to both internal and external stakeholders. This study analyzes the e-government facilities that support public service delivery in Tapin Regency. The research begins with a review of public service and e-government concepts, followed by an examination of e-government facilities using the E-Government Maturity Level framework developed by Wirtz and Piehler. The analysis focuses on the e-government website, online public services, and applications in Tapin Regency. Data collection methods include observation, stakeholder interviews, and literature review. The findings indicate that several public services fulfill four e-government business models and correspond to the fourth stage of e-government development. Therefore, certain public services in Tapin Regency have attained the fourth level of e-government maturity.
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